Acceptable Use Policy (AUP) and Terms of Service (TOS) for Image ICT Solutions Limited trading as Innov8t
This document details Innov8t’s Acceptable Use Policy (AUP) and Terms of Service (TOS) for all customers availing of Hosting and Domain services. The company is referred to as Innov8t throughout this document. Innov8t agrees to provide the client with web hosting / domain registration for a monthly/annual fee.
All services provided by Innov8t may be used for lawful purposes only. The storage, viewing, transmission of any information or data in breach of Irish, or any other country, law is prohibited including adult only content, copyrighted material, material protected by trade secrets, and any other material restricted (at the company’s sole discretion) by Innov8t. The client agrees to indemnify Innov8t from any claims resulting from the misuse of this service.
A fair usage policy applies to all shared hosting accounts, with a maximum inode capacity per account of 50,000. Your hosting account is not to be used as a file store rather to store publicly accessible web content.
You are free to use scripts provided they do not affect the normal operation of Innov8t’s web servers. In the event a script affects normal server operation, Innov8t reserves the right to disable the account.
The installation of Proxy servers are prohibited.
The following limits are set for accounts on Shared hosting servers:
Maximal amount of RAM all client’s processes can use: 512Mb
Maximal percentage of CPU time: 50 %
Maximal number of concurrent web-server requests: 20
50,000 inodes (files and directories)
POP3 & IMAP Email service is provided free of charge as part of Innov8t’s standard website hosting service. Innov8t does not accept any liability for interruptions in mail flow or for loss of Emails under any circumstances. Innov8t can provide adhoc support on a chargeable basis but does provide any guarantees on POP3 and IMAP Email flow.
Customer Backup Service
Innov8t offer clients Backup Online Services for their website, which is provided on a best endeavours basis. Innov8t does not accept any liability for data loss, data corruption, or data breaches.
Withdrawal of Service
Innov8t reserves the right to refuse or cancel service. Accounts cancelled due to policy violations will not be refunded.
You must not use Innov8t servers or services for spamming or similar email messages.
Customer agrees that it shall defend, indemnify, save and hold Innov8t (or it’s employee’s/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Innov8t, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns.
You may cancel your account at any time before your next billing date, and you will not be billed for the next period. No refunds will be given.
Data Privacy Statement
Innov8t understands and recognizes its obligations under GDPR. Data collected by Innov8t is done so for the sole purpose of providing services to clients. The following Customer Data is recorded – customer name, customer email address, company address, phone number, visa card details, website content including ecommerce sites, brochure sites.
Innov8t offers a website backup online service to clients. All data is stored and backed up to Innov8t servers for the sole purpose of restoring data at the request of customers.
Innov8t confirms customer data is not provided to any third party companies. All customer data is kept within the EU and is not shared with any other company, organization, or individual.
Customers are entitled to request a copy of data kept electronically by Innov8t. All queries relating to data privacy should be address to- Data Controller, Innov8t, Unit 5, Donore Road Industrial Estate, Drogheda, Co Louth.
Innov8t will not be responsible for any damages your business may suffer. Innov8t makes no warranties of any kind, expressed or implied for services we provide including Backup Online Services. Innov8t disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Innov8t and its employees. Innov8t makes no “uptime” guarantees on shared hosting accounts. Innov8t keeps backups of key server systems only and these backups are not available for customer use. Innov8t can accept no responsibility for any loss of data or consequences arising from this or from the provision of Backup Online Services. Innov8t always advises clients to back up their site data regularly for their own protection. Other backup systems provided are given as a courtesy only, and should not be depended upon for ensuring your data is secure. Innov8t furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of Innov8t. A customer’s failure to comply with those laws will violate this policy. If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with Innov8t then Innov8t will not be responsible for maintaining hosting for the resellers customers. All communications (emails, verbal or written) are between Innov8t and the client. These communications are private and are therefore not to be shared with any other parties. Finally, Innov8t wishes to emphasize that in accepting services, customers indemnify Innov8t for the violation of any law or Innov8t policy that results in loss to Innov8t or the bringing of any claim against Innov8t. This means that if Innov8t is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against Innov8t plus costs and reasonable legal fees. Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation. Innov8t reserves the right to change, edit, or update the policies contained in this document at any time for any reason without notice